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Cancellation and Non-Attendance Policy


As a private pain clinic we’ve had to give this one some serious consideration, as chronic pain can come along with a myriad of other health concerns. Our clinicians are super sensitive to this, however we also need to look after our accessibility to other members of our pain community. 


For this reason we ask that you provide us at least 24 hours if you need to cancel your appointment, to allow for someone else in need to jump in your place. 


With respect to our clinicians and our fellow pain community we have agreed that cancellations less than 24 hours notice will be charged 50% of the consultation fee, and cancellations with less than 12 hours notice, or missed appointments will be charged 100% of the appointment fee


On the odd occasion if you are unwell and cannot provide this notice period please get checked out, and will waive the fee upon presentation of a medical certificate. 


We don’t want to charge you a cancellation fee, so please always remember that we work flexibility to allow for a change in your circumstances. If you are not up for visiting the clinic and you are having a bad day, notify us and we are always happy to switch to Telehealth or even a phone call if you prefer. 


It is important to be mindful that in most instances third parties do not fund late cancel/missed appointment charges, so regretfully we will need to pass this directly onto you for prompt payment. 


If you have any concerns about this policy we invite you to discuss this further with us. 

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